The start-of-workday mood affects employees’ perceptions of ______.
A. supervisors’ moods
B. coworkers’ moods
C. customers’ moods
D. direct reports’ moods
C. customers’ moods
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Answer the following statements true (T) or false (F)
1. Role overload is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration. 2. Extra staff at peak periods is an example of buffers managers can use to prevent employee burnout. 3. Employee assistance programs focus on self-responsibility, nutritional and environmental awareness, relaxation techniques, and physical fitness. 4. In managing for motivation, you should think about employees as capital assets.
Clearwater Hampers is a small British company that sells luxury food and drinks in various combinations in picnic hampers. Food and wine are seen as classic, fail-safe gifts in a market where present-buying is increasingly tricky. Corporate customers, both in the United Kingdom and abroad, are important to the business as well as are a number of department stores. Clearwater has had several orders for more than a quarter of a million dollars and prides itself on how much repeat business it does. The company's leading salesperson, Peter Austin, is placed in charge of an important territory divided on the basis of geography and sales potential. He classifies his customers according to the size of their average orders.Which method is used by Austin to segment his market?
A. SELL B. TTM C. FAB D. L-O-C-A-T-E E. ELMS
The center of a normal curve
A. is always equal to zero. B. is the mean of the distribution. C. cannot be negative. D. is the standard deviation.
The popularity of John Kotter’s “Leading Change” is due to ______.
A. Kotter’s status and reputation B. Kotter’s ability to distill into eight stages a mass of case examples C. the face validity of the eight stages D. all of these