Recent research shows that individuals most likely to choose constructive forms of conflict management score high in terms of
A. sheet intellectual capacity.
B. emotional intelligence.
C. annual earnings.
D. proven leadership capabilities.
E. corporate ranking.
Answer: B
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A strong, well-modulated steady voice signals we are in control and ______.
Fill in the blank(s) with the appropriate word(s).
________ refers to the benefits a customer receives from purchasing a good or service
A) Satisfaction B) Demand C) Want D) Promotion E) Value
When a party is telling his or her story, as a mediator, you should do all the following except:
a. Remind the other party of the ground rules if he or she is not following them. b. Ask open-ended questions. c. Offer tentative proposals, and ask the party to respond to them. d. Take notes in order to follow up later with questions.
Last year Kinslow Company's cash account increased by $16,000. Net cash flows from investing activities was ($39,000). Net cash flows from financing activities was $17,000. On the statement of cash flows, the net cash flows from operating activities was:
A) $(22,000). B) $38,000. C) $(6,000). D) $16,000.