Sara has discovered that their organization has been spending thousands of dollars fighting sexual harassment cases. She has contacted Greg to create a step-by-step outline on how to prevent sexual harassment
Sara's role is that of ____________ and Greg job is ________.
a. needs analyst, training and development manager
b. needs analyst, task analyst
c. training and development administrator, task analyst
d. needs analyst, presenter
b
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A communication audit
A) is a cost-benefit analysis of communication B) uses survey research to determine audience attitudes C) uses personal interviews to determine the attitudes and needs of a target public D) determines whether communications are consistent with stated goals and values E) none of the above
What are the three interrelated components that must be present for good listening to become an enduring habit?
a) Hearing, Memory, and Appreciation b) Opportunity, Empathy, and Attention c) Descriptive listening, Empathic listening, and Provisional listening d) Knowledge, Skills, and Motivation e) Supportive listening, Defensive listening, and Objective listening
The action that does NOT help a speaker develop confidence in speaking is
a. arriving early. b. reviewing speaking notes. c. looking at the audience and stating the first line of the speech. d. memorizing the speech.
Which of the following is NOT one of the three stages in interpersonal relationships?
A. relational development B. relational maintenance C. social penetration D. relational deterioration