Janev was reading his own speech while his classmates were delivering their presentations
Which of the following was Janev doing?
A) pretending to listen B) prejudging
C) concentrating too hard D) reacting to red flag words
A
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Sally always tells Lance what to do and lectures rather than communicates; she rarely seeks Lance's advice, and always has the last word in their interactions. What kind of relationship pattern is this?
A) equality B) balanced spirit C) unbalanced spirit D) monopoly
Explain how descriptors are different from concrete words
What will be an ideal response?
When a customer service agent is speaking to a customer, what type of communication is occurring?
A. Upward communication B. Downward communication C. Horizontal communication D. Outward communication
A preference for individuals that look, act, and think very much like ourselves is referred to as ___________
a. complementarity b. proximity c. reinforcement d. the similarity principle