Because customers are automatically and quickly judging the salesperson, the first seconds and minutes of a sales interaction matter.
Answer the following statement true (T) or false (F)
True
Because customers are automatically and quickly judging the salesperson, the first seconds and minutes of a sales interaction matter. During this time a customer may be deciding whether a salesperson can be trusted, can provide the needed assistance, and can provide the level of needed expertise.
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List and explain one guideline suggested in your text for resolving conflict.
What will be an ideal response?
Match the items below with their descriptions:
A. variety and challenge, opportunity for decision making, feedback and learning, mutual support and respect, wholeness and meaning, room to grow B. respect C. trust D. "flow" E. Hawthorne Studies F. Herb Kelleher G. introduce a group bonus, allow job autonomy, provide training, assign whole tasks, gain direct feedback from users, increase group interaction H. The Human Side of Enterprise I. be enthusiastic, set the example, show support, keep promises
Which of the following is true of the Department of Homeland Security?
A) It was constituted immediately after the attack on Pearl Harbor. B) It provides services in information analysis and infrastructure protection. C) It protects persons from harassment by federal administrative agencies. D) It gives the public access to documents in the possession of federal administrative agencies.
Electra wants to purchase a laptop for use in her MBA program so she can work on assignments and surf the web while the professor drones on endlessly
After consulting with her colleagues, she chooses the dimensions of cost, weight, processor speed, and touchscreen capability as critical to her long term success and amusement. She evaluates four different laptops and rates their performance on each criterion on a scale from 1 (poor) to 5 (excellent). She is struggling with her assessment of the importance of the Cost criterion. As an avid lottery player, she is pretty sure that tonight's drawing will result in at least a two number match on the ticket she bought on the way to class and it could mean a three-number match. Given her uncertainty, she would like to choose the laptop that performs the best overall across the entire spectrum of possibilities of the outcome of tonight's lottery. Which would you recommend? Dimension Importance Sir Face Toybook Air Knockoff High Priced Weight 3 4 4 3 5 Speed 5 4 4 4 3 Cost ?? 2 4 5 1 Touchscreen 1 5 2 3 3 What will be an ideal response?