In the negotiation stage of a multiyear wage contract, Mark, the manager of SifCo Corp., specifies that changes will be made to the wage based on the changes in the consumer price index and mentions the effective dates of adjustment. Which of the following types of clauses has Mark introduced in the contract?
A. A halo clause
B. An escalator clause
C. A reopener clause
D. A spillover clause
Answer: B
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______ is when positive consequences are used to reinforce certain behaviors to make the employee more likely to behave in similar ways in the same or similar situations.
A. Negative punishment B. Positive reinforcement C. Positive punishment D. Negative reinforcement
When direct materials are issued from inventory to production under a job order costing system, an increase is recorded in the
A) Overhead account. B) Work in Process Inventory account. C) Materials Inventory account. D) Finished Goods Inventory account.
People who seem good at self-observation and self-control guided by situational cues to social appropriateness are often referred to as ______.
A. risk takers B. psychopaths C. high Mach D. high self-monitors
Which of the following is true of service marketers?
A) They can always predict the consistency of service quality. B) They can typically offer customers a free trial of the service. C) They must identify ways of illustrating the benefits their service will provide. D) They typically market a service the same way a product would be marketed. E) They have no way to quantitatively measure service quality.