Which of the following best describes a direct quote?
A. summarizing a source’s statement
B. printing a source’s statement word for word
C. including a portion of a source’s statement for emphasis
D. describing how a source would likely react if asked about a topic
B. printing a source’s statement word for word
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Which of the following statements is more accurate?
A. A leader has the primary responsibility for leadership. B. A leader should be the boss. C. A leader should help others to lead themselves. D. None of the above
How are the rules of nonverbal communication learned?
What will be an ideal response?
Research conducted by W. Timothy Coombs indicates that crisis responses from a company or organization that seem __________ are among the most serious mistakes in dealing with a crisis
a. unpredictable b. credible c. self-centered d. sympathetic
An advantage of leaders speaking with each participant prior to a meeting is that:
a. they will be able to anticipate conflicts that might emerge during the meeting. b. they will be able to exclude certain participants from attending the meeting. c. they will be able to effectively perform the role of a gatekeeper. d. they will be able to talk in favor of certain participants during the meeting.