Insurance companies use _____ to determine whom they will insure and what they will charge for the coverage.
A. Social Security survivor's benefits
B. the needs analysis method
C. underwriting
D. risk assumption
E. loss control
Answer: C
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The value to consumers that comes from having the offering available when they need it constitutes ________ utility.
A. time B. market C. possession D. form E. place
Which of the following is a key performance indicator of the internal business perspective of the balanced scorecard?
A) number of units produced per hour B) employee turnover C) cash flow D) number of cross-trained employees
The ISO 9000 series refers to
a. international guidelines for quality standards. b. provisions regarding benchmarking activities in the European union. c. guidelines for appropriate expenditure on the various categories of quality costs. d. all of the above.
Wiz Bang Foods put together data to measure sales performance by region of the United States. The Southern region included 25 percent of the U.S. population and was expected to deliver a similar share of Wiz Bang Foods' sales. This region ended up delivering 30 percent of the company's overall sales. The performance index for the Southern region would be
A. 117. B. 120. C. 1.17. D. 83. E. 0.90.