"Natasha, I have noticed that you have been fairly quiet in sharing your opinion of how to manage situation. I know that you are an expert in negotiation, what do you think should be done?"
This statement is an example of improving group satisfaction through:
A. Providing emotional support for group members
B. Showing agreement
C. Providing information
D. Maintaining rigid communication
A
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Of the many guidelines for effectively answering audience questions, which is the most basic and important?
a) Be brief. b) Anticipate the questions that may be asked. c) Be prepared. d) Answer the question. e) Be honest.
If you need assistance in the library to determine which indexes would prove most
helpful as you shop around for information, where should you go for help? A) The circulation desk B) The reference desk C) The multi-media center D) The periodicals area
According to your book, relationships that are most likely to last are established between people who are _____
a. similar in dispositions and preferences b. dissimilar in dispositions and preferences c. attracted because they're different d. complementary to us
People who enter into conflict with the attitude that they know it all are engaging in the defensive strategy of __________
Fill in the blank(s) with the appropriate word(s).