When making the case for an information systems (IS) investment, it is undesirable to translate all potential benefits into monetary terms
Indicate whether the statement is true or false
FALSE
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Which of the following is an example of services differentiation?
A) Berry's has an intensive training program for its customer-facing staff, to ensure a consistent service standard. B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel. C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors. D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores. E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.
________ is the assignment of a product's value, or the amount the consumer must exchange to receive the offering
A) Promotion B) Price C) Benefit D) Need E) Utility
All of the following are media formats used for distributing content EXCEPT
A) trade journals. B) catalogs. C) broadcast radio. D) blogs. E) newspapers.
Only personal property can be used in a bailment
Indicate whether the statement is true or false