In-person presentationis a communication channel with high channel richness.
Answer the following statement true (T) or false (F)
True
In-person presentation is a communication channel with high channel richness. In an in-person presentation, your audience directly experiences every element of your communication, from verbal content, to tone, to body language. See 5-3: Choose the Right Channel: A Rich Array of Options
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When considering persuasive claims and requests for adjustments, most claims are routine and use the direct approach
Indicate whether the statement is true or false.
Undertaking strategies of suggestion boxes, complaint systems and customer surveys address which characteristic of services?
a. Intangibility b. Inseparability c. Variability d. Perishability e. Target audience involvement
Which of the following is true of a buyer's right of inspection?
A) Cost of inspection is shared by the seller and buyer if goods are conforming. B) Cost of inspection can be recovered from the seller if goods are nonconforming. C) Goods can only be inspected before shipment is made by the seller. D) Inspection has to be performed after the goods in the contract have been accepted.
To form the future tense, add shall to the verb in the first person (I shall/we shall) and will in all other persons
Indicate whether the statement is true or false