Which of the following is NOT recommended concerning the use of gestures during a business presentation?

a. Vary hand motions to emphasize important points; otherwise, relax your hands in your pockets.
b. Try to use only one hand to make points unless you specifically need two.
c. Eliminate nervous gestures that distract the audience.
d. Refine your gestures to portray a relaxed, approachable appearance.


A

Business

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Nonprofit corporations:

A. are formed and operated by public entities. B. do not permit officers and employees to receive salaries. C. have the power to tax. D. are similar to nontaxing governmental corporations.

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Discuss how to determine if a direct or indirect format should be used when conveying bad or negative news

What will be an ideal response?

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A group challenge that is common in student project teams is ______.

A. groupthink B. social loafing C. consensus building D. goal agreement

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Which of the following statements about creating blueprints is FALSE?

a. Identify the services process to be blueprinted and the customers who will experience the service. b. Envision the service from the organization’s perspective. c. Envision the actions of the service delivery personnel. d. Consider all likely service scenarios and how they should play out ideally.

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