Listening and hearing refer to the same process
Indicate whether the statement is true or false
false
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Which of the following best illustrates the notion of bias in a website consulted to find information on
carcinogenic substances? A) a scientific study sponsored by a university B) a scientific study sponsored by the government C) a scientific study sponsored by a hospital D) a scientific study sponsored by a corporation E) a scientific study sponsored by Consumer Reports
New York Times reporter Zachery Kouwe was suspended because he:
a. plagiarized portions of an article he wrote for The Times from an article by a Wall Street Journal reporter. b. created a composite character for a news story. c. relied on insider friendships. d. was caught in a conflict of interest.
Dr. Chen spends several minutes asking his patients questions about their physical and emotional symptoms before he begins their physical examinations. What role is Dr. Chen taking?
A) listening facilitator B) negotiator C) listening connoisseur D) counselor E) leader
To improve our capacity for active listening, the author urges all of the following EXCEPT
A) paraphrase the speaker’s meaning. B) express understanding of the speaker’s feelings. C) ask questions. D) punctuate from the speaker’s point of view.