A report outline may be
a. in a topical format that uses complete sentences
b. in a discussion format that uses complete sentences
c. organized by alternatives
d. both b and c
D
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To effectively serve an angry customer, the service provider must move beyond the emotions to discover the reason for his or her anger.
Answer the following statement true (T) or false (F)
Michelle attended a professional conference and must submit a report to her supervisor. She should write an analytical report
Indicate whether the statement is true or false
Before a lawsuit begins, the court must have proof that the defendant was notified of the lawsuit
Indicate whether the statement is true or false
According to the value in diversity problem-solving approach
A. diversity in teams is not beneficial if the problems to be solved are unfamiliar to the team members. B. deep-level diversity in teams is less likely to lead to productive outcomes than surface-level diversity is. C. diversity in teams is beneficial because it allows the individual team members to accept differences between people and work together. D. surface-level diversity is less likely to lead to team cohesion than deep-level diversity is. E. diversity in teams is beneficial because it provides for a larger pool of knowledge from which a team can draw as it carries out its work.