Which of the following are reasons a company may outsource its operations?

a. to access specialized skills
b. to have greater control over its operations
c. to comply with foreign government regulations
d. to avoid trade barriers


a. to access specialized skills

Business

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The FAB selling technique is a tool for:

A. trial closing. B. benefit selling. C. customer needs assessment. D. customer retention. E. behavior modification.

Business

To obtain maximum benefits from benchmarking, best practices, reengineering, TQM, and Six Sigma programs aimed at facilitating better strategy execution, managers need to

A. build core competencies in TQM, Six Sigma, benchmarking, best practices adoption, and business process reengineering. B. have annual contests to see which part of the company is making the greatest strides in approaching operating excellence. C. start with a clear idea of what specific outcomes really matter, such as a Six Sigma defect rate or superior customer satisfaction, and then build a total quality culture that is genuinely committed to achieving these outcomes. D. strive for 100 percent control over the variability in how each and every value chain activity is performed. E. have at least 50 percent of company personnel earn "green belts" in Six Sigma techniques.

Business

Last year Burch Corporation's cash account decreased by $6,000. Net cash provided by (used in) investing activities was $13,000. Net cash provided by (used in) financing activities was $(30,000). On the statement of cash flows, the net cash provided by (used in) operating activities was:

A. $(23,000) B. $(6,000) C. $(17,000) D. $11,000

Business

Job applicants should be prepared for different types of interviews that have different purposes. List and describe three of these interviews

Business