If you are involved in an affective conflict, you should ________
A) choose to avoid a confrontation and deny that the problem exists
B) address the emotional issues before productively discussing the content of your work
C) use accusatory rather than neutral language to resolve the conflict
D) compete to win as a means of managing the conflict
E) frame your comments negatively while expressing your point of view
Answer: B
Explanation: B) If you are engaged in a cognitive conflict, you can use one of the five different strategies to work toward an acceptable outcome. If, however, you are involved in an affective conflict, you must address the emotional issues before you can productively discuss the content of your work.
You might also like to view...
The determination of impairment losses differs under IFRS versus GAAP in that
A) only GAAP permits a value-in-use estimate. B) only IFRS employs a disposal approach as a measure of fair value. C) only GAAP compares the fair value to cost. D) only IFRS permits a value-in-use estimate.
According to the text, primary reasons for relative changes in labor costs include increases or decreases in
A. hours worked. B. total output. C. compensation. D. inflation rates. E. level of education.
______________ is related to how the customer perceives the firm.
a. Reputational risk b. Supply chain risk c. Physical d. Litigation risk
According to author Daniel Pink, which of the following can be said of personal selling in the digital era?
A. Because of technological innovations, the U.S. economy will reduce the number of sales jobs by more than 2 million in the coming years. B. Technology has forced relationship-minded salespeople into fast-talking, do-anything-for-the-buck salespeople. C. Technology that should have made salespeople obsolete have in fact transformed more people into sellers. D. Technological innovations, particularly the Internet, have drastically reduced the need for salespeople. E. Despite the rapid advances in technology, it has not had a significant impact on salespeople.