Compared to other modes of transportation, water transportation is medium in its dependability in meeting schedules and high in its ability to handle many varieties of goods.
Answer the following statement true (T) or false (F)
True
See Exhibit 11-5. Water transportation has a very high ability to handle a variety of goods and medium dependability in meeting schedules.
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Looking for opportunities to generate small talk about nonbusiness-related matters with customers describes which type of customer encounter?
A. Offer a channel partner B. Establish rapport C. Identify customer needs D. Satisfy customer needs
In the preparation of a statement of cash flows, adjustments to net income to reconcile net income to cash from operating activities include
a. amortization of organization cost. b. the difference between the purchase price and the resale price of treasury stock (assuming the cost method of accounting for treasury stock). c. dividends received. d. redemption premium on preferred stock redeemed during the period.
The sales manager at a company wants to keep informed, so he collects, analyzes, and stores data from the macro environment on a continuous basis. This illustrates the concept of ________.
A. portfolio analysis B. probability sampling C. exploratory research D. marketing intelligence E. mechanical observation
The three components of building a capable organization are
A. optimizing the number of core competencies and competitive capabilities, making sure that all managers and employees are empowered, and maximizing internal operating efficiency. B. staffing the organization, acquiring, developing, and strengthening key resources and competitive capabilities, and structuring the organization and work effort. C. making periodic changes in the firm's internal organization to keep people from getting into a comfortable rut, instituting a decentralized approach to decision-making, and developing the appropriate competencies and capabilities. D. hiring a capable top management team, empowering employees, and establishing a strategy-supportive corporate culture. E. putting a centralized decision-making structure in place, determining who should have responsibility for each value chain activity, and aligning the corporate culture with key policies, procedures, and operating practices.