The Kano concept:
a. is a planning approach that links customer requirements, competitive data, and design parameters.
b. uses the voice of the customer to ensure a tight correlation between customer needs and product design specifications.
c. is a graphical representation between types of product attributes and levels of customer satisfaction (dissatisfaction).
d. reduces design time by 40% and design costs by 60%.
e. identifies the types of attributes that must be present in order to ensure the product is functional.
C
You might also like to view...
Package delivery company UPS uses distinctive brown trucks that have become almost an icon. Explain why such physical facilities are important for UPS while it provides package delivery services
What will be an ideal response?
The most popular parametric test is the t-test conducted for examining hypotheses about means
Indicate whether the statement is true or false
Why is it important that a paralegal have a basic understanding of accounting principles?
What will be an ideal response?
Which of the following is the most commonly used type of publicity-based public relations tool?
A. News release B. Captioned photograph C. Feature article D. Press conference E. Letter to the editor