Which of the following circumstances lends itself to the direct organization approach?
A) Informing your client that you have technical issues that are hampering the project
B) Giving your client the statistics showing the workload on your team and asking for a later deadline
C) Telling your client that you are running behind schedule
D) Sending your client a recommendation from another customer
E) Informing the client about the attrition resulting in slow work
Answer: D
Explanation: D) As your client will likely have a positive reaction to this news, the direct approach is preferred. In the other choices the client's reaction will mostly be negative.
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