One of the reasons service failures need to be addressed quickly is to
A. increase empowerment zones.
B. keep management from finding out what happened.
C. avoid negative word of mouth from upset customers.
D. minimize the zone of tolerance.
E. avoid a situational ethics conflict.
Answer: C
You might also like to view...
All of the steps in the Systems Development Life Cycle apply to software that is developed in-house and to commercial software
Indicate whether the statement is true or false
Unlimited liability refers to
A) a claim to the partners' personal assets by creditors if the partnership cannot pay its debts. B) the ability of any partner to bind the partnership to a business agreement as long as he or she acts within the scope of the company's normal operations. C) co-ownership of partnership property. D) the method of income distribution.
In a sales message, the last paragraph should
a. make a final reference to the central selling point and picture good things resulting for the receiver. b. depict the action as easy to take and encourage the reader to act quickly. c. ask confidently for action, avoiding "I hope" and "if" phrasing. d. accomplish all the above.
The IRR of normal Project X is greater than the IRR of normal Project Y, and both IRRs are greater than zero. Also, the NPV of X is greater than the NPV of Y at the cost of capital. If the two projects are mutually exclusive, Project X should definitely be selected, and the investment made, provided we have confidence in the data. Put another way, it is impossible to draw NPV profiles that would suggest not accepting Project X.
Answer the following statement true (T) or false (F)