People from _____ cultures are likely to find giving and receiving public criticism quite uncomfortable, while those from _____ cultures often welcome this as a natural part of learning

Fill in the blank(s) with the appropriate word(s).


Answer: collectivist; individualist

Communication & Mass Media

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Which step in the six-step model of conflict resolution involves talking to the other person about the conflict and the need to resolve it?

a. confrontation b. consideration c. initiation d. preparation e. resolution

Communication & Mass Media

Institutional regularity, statistical index, and physical observation are all types of ________

reasoning. Fill in the blanks with correct word

Communication & Mass Media

Speakers don’t need to spend a lot of time analyzing the emotions of listeners

since most audiences respond favorably to the same types of emotional appeals in persuasive speeches. Indicate whether the statement is true or false.

Communication & Mass Media

If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the person's name so you can use it when you call back is a strategy Hocker and Wilmot call "calm persistence."

Answer the following statement true (T) or false (F)

Communication & Mass Media