Front-line managers have the final responsibility for strategic planning.
Answer the following statement true (T) or false (F)
False
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Which of the following represents an aspect of the Empathy dimension of SERVQUAL?
A) providing service as promised B) readiness to respond to customers' requests C) giving customers individual attention D) making customers feel safe in their transactions E) visually appealing facilities
Which ratio should be examined while analyzing the balance sheet to detect underrecording of accounts payable?
a. Long-term debt/Stockholder's equity b. Warranty expense/Sales c. Current assets/Current liabilities d. Various accrual/Related expenses
In the 1960's, Lemuel Boulware determined General Electric's desired contract based on a careful financial analysis and a survey of the employees. He then crafted a "take it or leave it" proposal, presented it to the union, and refused to engage in discussions over the contract proposal. This is best described as an extreme example of:
A. Surface bargaining. B. Direct dealing. C. Refusal to provide information to the union. D. Unilateral changes.
A machine costs $180,000 and will have an eight-year life, a $20,000 salvage value, and straight-line depreciation is used. Management estimates the machine will yield an after-tax net income of $12,500 each year. Compute the accounting rate of return for the investment.
A. 11.8%. B. 12.5%. C. 26.8%. D. 10.8%. E. 22.5%.