The motive for developing and improving _____ is not monetary, but rather the satisfaction of solving programming problems and the recognition of one's contribution.
A. proprietary software
B. open source software
C. multimedia software
D. packaged software
Answer: B
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Which of the following is one of the challenges to creating a customer database?
A) reluctant to share personal information B) lack of availability of appropriate software to store customer data C) expansion in the number of possible "touchpoints" D) stringent laws against creating customer database
The income statement indicates a business's success or failure in earning an income from its operating activities, but it does not reflect the inflow and outflow of cash from operating activities
Indicate whether the statement is true or false
Your name at the bottom of an e-mail message is an important part of the closing
Indicate whether the statement is true or false
Which of the following is NOT one of the dimensions on which customers evaluate service quality?
a. service reliability b. service responsiveness c. service assurance d. service durability