Which of the following factors is always present in a crisis?
a. people
b. physical violence
c. cataclysmic action
d. intentional harm
A
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According to your text, 'leadership' and 'management' are synonyms
Indicate whether the statement is true or false.
Which of the following is NOT a type of formal communication?
A. diagonal B. downward C. upward D. lateral
Elton snapped at a waitress when she delivered the wrong entrée. He attributed this negative behavior to the waitress’s mistake, an external cause, rather than to his own personality. This is an example of _____
a. overattribution b. cognitive representation c. labeling d. self-serving bias
Todd gave a speech on the poor quality of local water. He brought in a test kit and demonstrated its impurity. He then advised purchasing a water filter pitcher guaranteed to remove these impurities. At the end of his speech, Todd mentioned that he worked for the company that made the pitcher, and had them for sale. What was Todd's biggest mistake?
A) Todd used coercion when suggesting that the audience buy the product from him. B) Todd violated the ethical guideline of having a responsible goal for a speech. C) Todd used too much evidence and reasoning for an informative speech. D) Todd's speech was actually illegal in that he was advertising in class.