In the Hawthorne studies of teamwork, group norms:
a. Controlled the amount of work people performed
b. Were nonexistent because management was so controlling
c. Had only benefits for the group and organization
d. Lead to only problems for the group and organization
a. Controlled the amount of work people performed
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Looking for more possible options or alternative courses of action come in which stage of the Five “I” Format?
A. identify B. investigate C. isolate D. innovate
Which of the following is LEAST likely an example of customer service?
A. Next-day delivery B. Free gift wrapping C. Five-year warranty D. Covered parking E. Wholesale price
Dalton Company uses the estimate based on analysis of receivables to account for uncollectible accounts. The company has determined that the Irish Company account is uncollectible. To write-off this account, Dalton should debit
A) Uncollectible Accounts Expense and credit Accounts Receivable B) Uncollectible Accounts Expense and credit Allowance for Doubtful Accounts C) Allowance for Doubtful Accounts and credit Accounts Receivable D) Accounts receivable and credit Allowance for Doubtful Accounts
Which of the following is NOT an OD strategy or technique used to help facilitate organizational change?
A) T-groups B) Process consultation C) Brainstorming D) Survey feedback