During a presentation, a speaker should:
a. stay on the speaker's side of the "glass wall"
b. plan to do all the talking while the audience does all the listening
c. both of the above
d. none of the above
c
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The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action. B) granting claims and adjustments. C) refusing applicants' résumés. D) sending goodwill messages. E) providing recommendations.
All of the following were parts of the vision during the early days of e-commerce except the belief that:
A. new, "first-mover" middlemen, with expertise in e-commerce, would force traditional intermediaries out of business. B. online consumers were rational and cost-driven. C. entry costs to the online retail market would be much less than those needed to establish a physical storefront. D. the cost of acquiring customers would be much lower.
According to chapter 10 of your textbook, why do most change and innovation programs fail?
a. Because the concepts were not smart enough b. Because the ideas were not refined enough c. Because the implementation was not understood or executed properly d. All of the above
Heather and Genice agree that Genice can satisfy her debt to Heather by paying the money directly to Fava (to whom Heather owes a debt). The designation of this contract as a third party beneficiary contract is determined by the intent to benefit
A. all of the parties. B. Heather only. C. Genice only. D. Fava only.