A home health care agency has major problems but does not want consumers to know about these problems while the agency decides what should be done to improve them. Employees are not told to lie,
but they are advised not to share information. Which of the following is the most likely outcome of this situation?
a. As long as employees do not share what they know, the community will be uninformed.
b. By law, comparative information will be available to the public via the Internet.
c. Only a few informed persons will know about the problems.
d. Secrecy will prevail unless the local newspaper does an investigative report.
ANS: B
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When examining the skin during a physical examination, what is the most important factor a nurse needs to assess in a client who is dehydrated due to fluid losses from the gastrointestinal (GI) tract?
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Of all possible nursing interventions to break the chain of infection, which is the most effective?
A) Administering medications B) Providing good skin care C) Practicing hand hygiene D) Wearing gloves at all times
Deming, who revitalized the Japanese industry with his focus on total quality management (TQM) and continuous quality improvement (CQI), introduced what concept to TQM?
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