Rewards should not be tied to quality
a. True
b. False
Indicate whether the statement is true or false
False
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A dissatisfied guest can do any of the following. From the organization’s perspective, which is WORSE?
a. leave never to return b. complain c. spread negative word of mouth d. suffer in silence
__________ are the analytical and quantitative skills—including in-depth knowledge of how the business works and its budgeting and strategic planning processes—that are necessary for a manager to understand and contribute to the profitability of the organization.
A. Conceptual and design skills B. Human relations skills C. Business skills D. Human resources E. Revenue skills
Many public relations counselors predict which one of the following?
A. A diminishing need for outside public relations counsel B. Less resistance to outside advice by insiders C. Fewer large centralized internal public relations departments
A firm's cost of capital is:
A) the average cost of raising funds. B) the key driver of the overall value of the firm. C) reflects the required rate of return of investors and lenders. D) All of the above.