An elderly Hispanic man walks out of his physician's waiting room after waiting for 45 minutes. His appointment had been for 10 a.m., and he arrived at the physician's office at 11:30 a.m
He is annoyed, but, more importantly, he is missing the care he needs. Which of the following would be the best response to this situation?
a. Tell the man he must be on time for his ap-pointment and must wait if necessary
b. Simply reschedule his appointment
c. Suggest that he choose another physician
d. Recognize that his perception of time may be quite different from yours and gently explain the need to be on time for appointments to receive the care he needs
D
Responses A, B, and C are inappropriate and do not recognize the man's cultural differences. For many Hispanics, time is a relative concept, and minimal attention is given to the exact time of day.
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