Changing labor skill mix is a means to adjust short-term capacity
Indicate whether the statement is true or false
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Of customers who register a complaint, ________
A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor B) none will do business with the company again C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied D) the speed of resolution has no impact on the likelihood of repeat business E) some will do business with the company again if their complaint is resolved
An audit of the Flagler Company, a diamond mining company, brings to light the fact that its equipment has been marked up to the owners' expectation of market values. Such a situation will most likely result in which type of report?
a. Disclaimer. b. Review. c. Adverse. d. Unqualified with explanatory language.
If a check correctly written and paid by the bank for $749 is incorrectly recorded in the company's books for $794, how should this error be treated on the bank reconciliation?
A. Subtract $45 from the book balance. B. Add $45 to the bank's balance. C. Subtract $45 from the bank's balance and add $45 to the book's balance. D. Subtract $45 from the bank's balance. E. Add $45 to the book balance.
According to the authors’ focus, which is NOT an example of organizational change?
a. Downsizing b. Installing new technology c. Increasing existing sales efforts d. Outsourcing