Jade puts up a collection of sports memorabilia for bids on BuyBay, an Internet auction site. Khalil makes the highest bid and sends the payment, which Jade receives, but she does not send the collection. This is online
A) hacking
B) identity theft.
C) phishing.
D) cyber fraud.
D
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Which of the following social networking websites is a real-time short messaging service which provides a great vehicle for checking customer reactions to a commercial or product rollout?
A. LinkedIn B. YouTube C. Twitter D. Pinterest
Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved. Retailers can minimize this time taken using all of the following steps except
A. not assuming they know what the customers are complaining about or what solution the customers are seeking. B. reducing the number of employees that customers must contact to resolve their issues. C. providing customers with clear and precise information. D. not interrupting the customers when they air their complaints. E. requiring store employees to get their manager's approval for all customer service decisions.
Which of the following is a service industry in the United States that is likely to see growth due primarily to demographic changes?
A) living assistance for seniors B) babysitting services for baby boomers C) health services for medical tourists D) technology consulting for businesses E) database services for businesses
When possible, you should choose to manage the following projects EXCEPT
A. That are run-of-the-mill with low risk. B. That will enhance your reputation within your organization. C. More for the quality of people working on them than for the scope of the project. D. That are appropriate considering your abilities. E. With the greatest learning opportunities.