Which of the following is a source of increased customer profitability over time?
A) increased sales volume
B) lower costs
C) referrals
D) price premium
E) all of the above
E) all of the above
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Maria is flagged as a special customer at your firm because she is a satisfied customer, returns to your company to buy, puts her reputation on the line to tell others about you, and convinces others to purchase from you, which suggests she is on the ________ rung of the loyalty ladder.
A) word of mouth/buzz B) repeat purchase C) satisfaction D) evangelism E) ownership
Employee responses to job demands that are novel, unusual, or unpredictable are a part of
A. routine task performance. B. adaptive task performance. C. job performance. D. job analysis. E. citizenship behavior.
Investment centers are often evaluated on the basis of return on investment.
Answer the following statement true (T) or false (F)
In Euromoney's 2017 semi-annual "Country Risk Rating" evaluating political, economic, and other risks that entrants to international markets potentially face, which of the following countries have the next to the highest country financial system risk?
A. Argentina and Bahrain B. South Africa and Canada C. Kazakhstan and Russia D. Singapore and China