Is there a way Lindell could have managed this situation better?
A) No. Sometimes things happen that are out of the sales representative's control.
B) No. If he had contacted John proactively that would have been an admission of guilt.
C) Yes. He could have apologized immediately for the late delivery and kept John apprised of the situation.
D) Yes. He could have offered to refund John's money and take the machines back.
E) Yes. He could have waited a few days to contact John about the delay.
C
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