Primary value activities are standardized activities that accomplish a specific task, such as processing a customer's order.
Answer the following statement true (T) or false (F)
False
A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.
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Job withdrawal is a set of behaviors that discontented individuals display to avoid the work situation physically, mentally, or emotionally.
Answer the following statement true (T) or false (F)
When complaining, which of the following includes the guest’s most bothersome issue?
a. impersonal service b. employees annoyed by requests for assistance c. harsh, disrespectful treatment by employees d. mistake-free, careful, and reliable service
The par value of the common stock represents the
a. amount entered into the corporation's Common Stock account when a share is issued. b. liquidation value of the stock. c. market value of a share of stock. d. amount the corporation received when the stock was issued.
According to the text, why do most employees in organizations succumb to questionable ethical standards or only follow formal policies?
A. Few organizations develop and enforce very stringent codes of ethics. B. Few people in an organization are considered stakeholders or stockholders. C. Most people are in the preconventional and conventional levels of moral development. D. Most people are in the conventional and principled levels of moral development. E. Most people exhibit behavior that is close to the principled level of moral development.