The balanced scorecard aids in continuous improvement by augmenting financial measures with information on the drivers or indicators of future financial performance.
Answer the following statement true (T) or false (F)
True
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Which of the following dimensions of the customer experience dashboard is used for sentiment testing and classifying positive or negative customer experience culled from social media buzz?
A) user testing B) web analytics C) experience research D) social listening
If a student's ID was also present in a relation that stored enrollment information, this field in the enrollment relation would be called a(n) _____ key.
A. intersecting B. composite C. merged D. foreign
The quick ratio equals _____
a. (total assets)/(annual net sales) b. (total assets)/(total liabilities) c. (current assets)/(total current liabilities) d. (cash + accounts receivable)/(total current liabilities)
Well-conceived, state-of-the-art information and operating systems
A. help managers run a tight ship and preserve strong, centralized control over internal activities. B. make it simple and easy to spot cost overruns and inefficiencies. C. are valuable tools for shortening a company's value chain, boosting workforce morale and productivity, and simplifying the task of adopting best practices. D. are essential because business process reengineering efforts, TQM, Six Sigma, and benchmarking programs can't be carried out effectively without them. E. not only enable better strategy execution but also strengthen organizational capabilities (perhaps enough to provide a competitive edge over rivals).