Informal groups are the social groups in an organization. Do you think an organization should take measures to control informal groups? Explain your answer.
What will be an ideal response?
Informal groups offer both advantages and disadvantages. Organizational grapevine, role conflict, conformity among members, resistance to change, and so forth could stem from the formation of informal groups. However, informal groups offer advantages such as faster team building, increased employee trust, information sharing, mentoring, and the like. Organizations should control the dysfunctional activities of social groups whereas it should promote the functional aspects of it. Student answers will vary.
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During the selection stage of the interview processes, you should
A) ask the interviewer when you can start the job. B) differentiate yourself from the other candidates. C) allow the interviewer to ask all of the questions. D) monopolize the conversation by telling your favorite stories. E) relate your skills and experience to the organization's needs.
Explain how positive and negative emotions can spread from one individual to a group through the emotional contagion process.
What will be an ideal response?
Individual judgment is ______in its ability to be rational because decision-makers often must deal with incomplete information about the problem, the decision criteria, and even their own preferences.
A. bounded B. unbounded C. weighted D. satisficed
What term is used to describe the environment in a retail setting?
a. Service atmosphere b. Serviceland c. Serviceplex d. Servicescape