Credit default swaps are
A) an insurance product designed to protect financial institutions from customers who default on their loans.
B) securities with a maturity of less than one year.
C) the result of a leveling off or slowing down of stock price increases.
D) market trades in previously issued securities.
A) an insurance product designed to protect financial institutions from customers who default on their loans.
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The oft-told story of the Nordstrom customer who returned a set of tires:
A) reinforces the need to maintain management control on what employees give away. B) reflects poorly on the manager since Nordstrom doesn't even sell tires. C) shows how irrational some customers are. D) illustrates positive ripple effects that can come from a service tale becoming a legend.
With the "feel, felt, found" approach to handling objections, the salesperson:
A) will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries B) answers the objection directly C) will reply "yes, but ..." and then explain how the product's benefits will answer the customer's objection D) avoids confrontation by sympathizing with the customer, then provides the correct information
When proofreading a résumé, what is the goal for the headings?
A) Correct punctuation B) Parallelism C) Attention getting devices D) Support for the material that follows E) Visual enhancement
Prior to the development of the cardiac stent, surgeons used balloons to clear obstructed heart vessels, but there was no way to ensure the vessels would stay open
The stent is a tiny metal scaffold that props open the formerly obstructed blood vessel and keeps it from becoming obstructed again. Surgeons who use the stent had to engage in a great deal of learning to understand its use and its value in patient care. There was nothing like the stent on the market when it first appeared. The cardiac stent is an example of a ________. A) dynamically continuous innovation B) nonradical innovation C) competitive innovation D) continuous innovation E) discontinuous innovation