In using air transportation and then expedited truck carriers to deliver specialty items to customers outside of a designated delivery range, Miller Meats is using ________
A) all of its supply chain
B) a direct channel
C) indirect marketing
D) intermodal distribution
E) a vertical marketing system
D
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The tolerable deviation rate for a test of controls is generally:
A. unrelated to the expected rate of deviations in the related accounting records. B. identical to the expected rate of deviations in the related accounting records. C. lower than the expected rate of deviations in the related accounting records. D. higher than the expected rate of deviations in the related accounting records.
Answer the following statements true (T) or false (F)
1. Cross-functional structures allow organizations to focus all employees’ functional skills on solving a guest’s problem or meeting their expectation in that moment. 2. Poka-Yokes are not designed to help customers solve their own problems, but instead help employees solve customer problems. 3. Buying different colored knives and cutting boards in a restaurant to reduce cross-contamination is an example of a poka-yoke. 4. Proper training of employees is not one of the ways in which an organization can prevent service failures before they occur.
Under the intermediate scrutiny test, a court must determine whether the government classification is reasonably related to a legitimate government purpose.
Answer the following statement true (T) or false (F)
A(n) _____ customer service to a full-service specialty shop would be a _____ customer service to a price-oriented discounter
a. primary, secondary b. primary, potential c. expected, augmented d. augmented, expected