Brian Tracy believes all objections fall into one of six categories. Which of the following is not one of the six?
A. follow-up service and competition
B. support, warranties and assurances
C. price and performance
D. None of these.
Answer: D
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When the office supply salesperson loses an account to a competitor, he should:
A. point out problems with the competitor's products. B. be curt and refuse to talk to the customer or others at the firm. C. quit contacting the customer. D. treat the former customer like a prospect. E. show the customer that he takes the action personally.
Merchandising includes _____
a. all the steps in the buying and selling of products b. the purchasing of products but not the sale of them c. pricing and product assortment decisions only d. cooperative buying arrangements only
Which of the following statements regarding "quality" is true?
A) Over the past 20 years or so, the demand by customers for quality products and services at an affordable price has drastically changed the way companies do business. B) Improving quality increases sales through higher customer satisfaction and demand, reduces costs, and increases the long-term profitability of companies. C) Companies have focused on improving the quality of the products or the services they sell through a variety of initiatives, such as total quality management (TQM), market-driven quality, and strategic quality management. D) All of these are true.
What word is best associated with deontological ethics??
A. ?happiness B. ?outcome C. ?obligation D. ?benefit