Which component of active listening is explained as when the listener avoids forming an opinion or interrupting the speaker until he or she has finished and consciously remains attentive to what the speaker is saying?
a. Sensing
b. Responding
c. Reasoning
d. Processing
a. Sensing
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In a deferred payment arrangement, interest is charged only if it is stated
Indicate whether the statement is true or false
2. Good customer service flows from the managers (top) to the workers (down), who then bring that service to their customers (inside–outside)
Indicate whether the statement is true or false.
ItaLive is a company that specializes in Italian kitchens. It offers customers the unique
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Answer the following statements true (T) or false (F)
1. Between 1936 and 1941, employers used intimidation and force to control workers in auto and steel industries and hired labor spies to infiltrate their unions. 2. The General Motors sit-down strike in 1936 was so successful that a wave of unionization followed throughout the auto industry. 3. When the CIO formed in 1938, it was much weaker than the AFL and did not pose much of a threat to AFL membership. 4. In the early days of the CIO, one of the key features that distinguished it from the AFL was an acceptance of minorities, immigrants, and women into the union. 5. During the 1930s, membership in the AFL grew significantly due its emphasis on unionizing small employers rather than large manufacturing companies.