Harris and Morgan (1987) proposed a five-step method for managing intercultural conflict. Which of the following is NOT one of their proposed steps?

A. Describe the conflict in a way understood by both cultures.
B. Resolve the conflict through synergistic methods.
C. Listen attentively and respect the opponent’s needs.
D. Determine if the solution is working interculturally.


C. Listen attentively and respect the opponent’s needs.

Communication & Mass Media

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Answer the following statements true (T) or false (F)

1.Women and men have different relationships to power and touch. 2.Jane is interviewing a candidate to be her new assistant. She should arrive to the interview at least 15 minutes early to meet with the candidate. 3.The study of epistemology asks us why something we know is true. 4.Variation in one’s vocal delivery is known as paralanguage. 5.The amount of eye contact a person uses in the U.S. is appreciated the same as it is in all countries.

Communication & Mass Media

The specific purpose of a public presentation

A. summarizes what it is about the topic that the speaker expects the audience to come away with. B. adapts the topic to the audience. C. states the speaker's topic in general terms. D. is a complete statement that reveals the content of the presentation to the audience.

Communication & Mass Media

The ability to understand the influence of mass media is known as ____________________

Fill in the blank(s) with correct word

Communication & Mass Media

The most common delivery approach, both inside and outside the classroom, is

A. manuscript. B. extemporaneous. C. enhanced. D. memorized.

Communication & Mass Media