Which of the following is generally not one of the classifications of quality costs?
A) Appraisal (detection) costs
B) Prevention costs
C) Internal control costs
D) External failure costs
C
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At Panther Lighting Fixtures, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?
A. overemphasis on one instead of multiple approaches B. overemphasis on paperwork C. overemphasis on means instead of ends D. too little employee participation E. too much control
Effective internal control over the cash account requires that the person responsible for making the bank deposit does not post the increase to cash in the accounting system
a. True b. False Indicate whether the statement is true or false
The thesis statement should be ______ sentence(s).
Fill in the blank(s) with the appropriate word(s).
Which of the following is a strength of the behavioral approach?
A. the research supports how leader behaviors affect performance outcomes B. the research found the high-high style to be the most effective C. he wide range of research on leadership behaviors gives it credibility D. the research found a universal style that is effective in all situations