Airlines overfill customers beyond their seating capacity in order to compensate for customers who cancel their booking. This technique is an illustration of which of the following yield management strategies?
A. overbooking
B. adjusting prices to augment demand
C. annualized hours strategy
D. using different fare classes to partition demand
A. overbooking
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Indicate whether each of the following statements is true or false.Accepting a special order will usually involve incurring product-level costs._____An outsourcing decision typically affects unit-level and batch-level costs but not product-level costs._____Eliminating a business segment often allows a company to avoid some facility-level costs._____Classifying a cost as unit-level, batch-level, product-level, or facility-level is based primarily on the dollar amount of the cost._____Facility-level costs generally are not relevant in special order decisions._____
What will be an ideal response?
Selling a product to a prospect is usually easier than selling to a satisfied customer.
Answer the following statement true (T) or false (F)
Your employer asked you to compose a message to be sent to all job applicants who were not selected for a sales representative position. You should
a. tell the applicant at the beginning that another candidate was chosen. b. ask the applicant to consider why he or she was not selected. c. place the "not selected" message in the dependent clause of a complex sentence describing the stiff competition for this job. d. imply that someone else has been selected for the position, thus avoiding the uncomfortable job of rejecting someone.
What led Sysco executives to pay attention to the human capital indices?
A. The downturn in the economy B. The LAMP model C. A correlation between work climate/employee-engagement scores, productivity, retention, and pretax earnings D. A causation that higher sales lead to higher employee engagement