Waste is anything that does not add value from the consumer's perspective
Indicate whether the statement is true or false
TRUE
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Which of the following is an effective way to deal with change and innovation?
A. Insist on success and punish failure. B. Offer different explanations for the change to different work groups. C. Hold closely to established methods of getting the job done. D. Innovate by varying existing products that are already on the market. E. Have the courage to follow your ideas.
For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?
A. the percentage of employees receiving tuition refunds B. the percentage of employees participating in training programs per job family C. the quality of introduction or orientation programs D. training dollars per employee E. per capita (average) merit increases
Owners' equity is the residual interest that remains after deducting liabilities from assets
a. True b. False Indicate whether the statement is true or false
According to PRIZM, the ________ cluster is characterized by retired singles and couples, living on downscaled incomes in pre-1960 homes and apartments, who enjoy gardening, sewing, socializing at veterans clubs, and eating out at casual restaurants
A) old milltowns B) young digerati C) winner's circle D) beltway boomers E) cosmopolitans