Which of the following is the last step in the negotiation process?
A. closing the deal
B. implementing the agreement
C. information using
D. relationship building
B. implementing the agreement
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Which of the following can be classified as a mutual-benefit organization?
A. Trade association B. Hospital C. Financial company D. Retail company E. College
Mini-Case Question. Sparks Inc uses its superior knowledge of both customers and competitors to devise a market-based strategy to achieve desired gains without sustaining excessive losses
The firm seeks to gain a competitive advantage through a nonconfrontational approach. Which of the following competitive strategies is Sparks Inc most likely to be using? A) a disintermediation strategy B) an inside the box strategy C) an oblique strategy D) a frontal attack strategy E) a benchmarking strategy
Answer the following statements true (T) or false (F)
1. Some hotels actually offer an unconditional 100 percent satisfaction guarantee. 2. A good service guarantee does not have to be easy to use if it is truly focused on the guest’s needs. 3. Employers should improvise questions when asking guests about their experience because guests are always motivated to tell the whole truth. 4. Servers should be given the comment cards that have negative comments about their performance.
Copper Company engaged in the following transactions during April Performed services for cash $215,000 Performed services on credit 168,000 Purchased office supplies on account 56,000 Paid salaries in cash 29,000 Collected on account 42,000 Paid on account 38,000 What is the amount of cash still to be collected?
A) $126,000 B) $341,000 C) $144,000 D) $18,000