A statement of future intent—"I plan to sell my car"—is an offer
a. True
b. False
Indicate whether the statement is true or false
False
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Each generation of mobile communication technologies refers to a communication protocol or a combination of protocols.
Answer the following statement true (T) or false (F)
f. If you wish to induce stress, move closer physically and maintain eye contact. In situations where you would like to create the impression of cooperation, sit side-by- side or at right angles. Remove the physical barriers separating you and the other party. Allow more space between you and the other negotiator.
What will be an ideal response?
The United Nations (UN) does not allow permanent membership of the Security Council to any member nation
Indicate whether the statement is true or false
Extron Electronics makes coaxial cables for connecting computers to all types of peripheral devices like printers, modems, and fax machines. For the benefit of its customers, Extron provides a laminated card with pictures of all the possible cable connections that a customer could need. With this card, a customer can order from one to any number of connectors with as many feet of cable as is needed. Orders can be placed using a toll-free number, a fax number or an e-mail address. Company reps are also available 24-hours a day in case the customer is not sure which drawing on the card matches his or her needs. Orders are shipped within 48-hours of receipt. If a customer is not completely satisfied with his or her order, Extron has a 100 percent satisfaction guaranteed return policy. Which
of the following trends that has influenced the development of services marketing concepts and strategies as illustrated by Extron's focus on customer service? A. Increased competition in professional services B. The increasing importance of service industries to the U.S. and world economies C. Manufacturing firms are placing increased emphasis on providing services D. The growth in information-based technology E. The increase of government regulation of service industries