Leaders who invite their followers to share in the decision-making process are using ______.
A. directive behaviors
B. achievement behaviors
C. supportive behaviors
D. participative behaviors
D. participative behaviors
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A building supply company has many high-volume customers and many low-volume customers. A CRM system would be LEAST likely to help the company management decide to use which of the following methods for communicating with low-volume customers?
A) Every November, send each customer a new calendar that has the phone number of the building supply company printed on the cover. B) Once or twice a year, mail a new product catalog to each customer. C) Every few months, have a customer service representative from the building supply company call each customer. D) Have a sales representative make a personal one-on-one appointment with every low-volume customer at least twice a month. E) Give each low-volume customer the company Web address to check building supply products sold by the company.
Hawthorne discovered that:
a. Studying workers has no impact on worker performance. b. Social factors have an important impact on performance. c. Breaking up tasks into smaller ones leads to an increase in performance. d. Teams are no better at performing complex tasks than individuals. e. The size of a team does not affect performance.
According to the Bureau of Labor Statistics, between now and the year 2020, the U.S. economy will reduce the number of sales jobs by more than 2 million.
Answer the following statement true (T) or false (F)
Aunt Anastasia's available hours for paint and seal have fallen from 80 hours to 60 hours because of other commitments. How will this affect her profits?
A) Profits will increase by $30. B) Profits will decrease by $20. C) Profits will increase by $20. D) Profits will not change.