Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:
A. planning.
B. technical skills.
C. organizing.
D. controlling.
E. conceptual skills.
Answer: D
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Briefly describe the elements of a negative message that uses the indirect approach
What will be an ideal response?
All of the following are accounting factors that will cause a firm's value-to-book ratio to decrease over time except:
a. recognizing unrealized gains on assets b. a loss of competitive advantage through changes in technology or other factors c. earning a high ROCE (above the equity cost of capital) on off-balance-sheet R&D assets d. earning a high ROCE (above the equity cost of capital) on off-balance-sheet intangible assets (such as brand equity) over time
Ruth Cyboran and Luis Ross recently met again at their 10th high school reunion. The men were close friends throughout school but lost touch with each other after graduation. They enjoyed their recent meeting and promised to keep in touch, especially because they had both chosen the same career--professional sales. Cyboran works for a paper company selling gift wrapping paper, ribbons, and boxes to retailers. Ross provides digital technology consultations to small businesses. Even though both believe in the Core Principles of Professional Selling, they both expressed concern about the new emphasis on relationship selling.Like other salespeople, Ross and Cyboran both receive ________ rewards as a result of their ability to sell and create long-term customer relationships.
A. financial and nonfinancial B. conceptual and functional C. short-term and long-term D. performance and intrinsic E. hygiene and motivational
The key steps followed by the managers in capital investment analysis include all of the following except
A) identification of capital investment needs. B) preliminary screening. C) formal requests for capital investments. D) analyzing sunk costs.