Answer the following statements true (T) or false (F)
1. Kurt Lewin has been attributed with saying: “There is nothing as practical as a good
theory.”
2. EBM stands for evidence-based management.
3. EBM started with the business field and has worked its way into other work fields
such as health care and manufacturing.
4. It is never good to use a success or failure story to illustrate a sound practice.
5. Critical thinking is not important when it comes to leadership.
1. true
2. true
3. false
4. false
5. false
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The business segmentation variable of ________ refers to customer desires such as service support, cutting-edge technology, or financing terms
A) demographics B) purchasing approaches C) customer operating characteristics D) personal characteristics E) benefits sought
Andri is involved in a group of workers who exhibit prejudices to the frontline employees. His company has developed a group to role play and discusses the differences between these two groups. While in the group, they are invited to share their perspectives and to raise any issues that concern them about dealing with the other group. They are then shown productive ways to alleviate tensions without causing conflict. Andri’s company is engaging in which type of organizational development intervention?
a. Task-technology b. People-focused c. Sociotechnical system design d. Quality of worklife
When requesting a favor or action, you should discuss only the direct benefits to the reader because indirect benefits are not persuasive
Indicate whether the statement is true or false
Unions such as the International Association of Machinists, the United Brotherhood of Carpenters, and the United Association of Plumbers and Pipefitters are classified as __________ unions.
A. apprentice B. mixed C. industrial D. craft