Answer the following statements true (T) or false (F)

1. Poka-yokes were developed by the Japanese quality improvement expert, Shigeo Shingo.
2. Control poka-yokes occur before an error is made.
3. There are three types that warning or control poka-yokes can be: contact, fixed values, or motion step.
4. In a cross-functional organization, employees always report to more than one person.


1. True
2. False
3. True
4. False

Business

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New research in cognitive psychology has revealed a strong connection between language and ____________.

Fill in the blank(s) with the appropriate word(s).

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In writing a routine claim,

a. the message should begin with a request for action. b. the message should begin with the details and explanation. c. the message should begin with an expression of appreciation of the business relationship. d. none of the above.

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The litmus test of a company's code of ethics is

A. based on the rules a company's top management and board of directors make about "what is right" and "what is wrong." B. determined by the ethical behaviors expected of company personnel in the course of doing their jobs. C. the extent to which a company's approach to ethical behavior mirrors the ethical principles for society at large. D. the degree to which it is connected to a company's statement of core values. E. the extent to which it is embraced in crafting strategy and in the day-to-day operations of the business.

Business

List six of the nine major forces in the external environment of a business organization.

What will be an ideal response?

Business